Returns & Refunds

If an item arrives faulty, damaged, or different from what you ordered, contact us on WhatsApp within 7 days of delivery with your order number and photos of the issue. We'll assess the issue and arrange a replacement, repair, or refund depending on the situation.

• The item should be returned in the condition you received it, with all original accessories and packaging where possible.
• For a manufacturing fault, this requirement does not apply. Report the issue and we'll take it from there.

Many products include a warranty - the exact coverage and duration is listed on each product's page under “Warranty”. Warranty claims can be started by messaging us on WhatsApp with your order number and a description of the issue.

Approved refunds are sent via M-Pesa to the phone number that made the payment, once we've confirmed the refund on our end.

Message us on WhatsApp from the Contact page with your order number, what's wrong with the item, and a photo or short video showing the issue where applicable.